REFUND & RETURN POLICY
Effective Date: July 1, 2025
To enter a challenge, you commit
$98
. If you complete all 7 days successfully, you may request a refund minus Stripe processing fees.
1. Commitment Model
Each missed day results in a
$14
fee retained by the platform.
Example: 6/7 days completed → refund = $98 – $14 =
$84 – fees
2. Missed Days = Fee
Refunds are not automatic.
You must request your refund within
5 days
after completing a challenge by emailing:
support@brainturner.com
3. How to Request a Refund
By default, auto-enrollment is ON. If your balance is ≥ $98, you’ll be auto-joined to the next
challenge. You can turn off this feature in Settings.
If balance is insufficient, no charge occurs and a reminder is sent.
4. Auto-Participation
Unauthorized chargebacks may result in account suspension. Contact us first to resolve issues.
5. Chargebacks
support@brainturner.com
6. Contact